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Onboarding & System Setup

A well-executed onboarding sets the foundation for everything that follows. When records, systems, and trust structures are established correctly from the outset, ongoing management becomes clearer, safer, and more efficient.

Our onboarding service is designed to help strata managers transition confidently, ensuring financial records and operational systems are set up accurately and in line with trust accounting requirements from day one.

What Onboarding Covers

Onboarding focuses on establishing a clean, reliable starting point. This includes:

  • Validation of opening balances and financial data
  • Review and reconstruction of ledgers where required
  • Configuration of trust accounting and software systems
  • Alignment of system settings with legislative and compliance requirements
  • Verification of lot entitlements, levy positions, and reporting structures

Where needed, we also review incoming documentation and workflows to identify gaps or inconsistencies early.

When Onboarding Is Required

Onboarding is typically engaged when:

  • A new strata appointment is accepted
  • Management transitions from another agency
  • Systems or software platforms are being changed
  • Existing records are incomplete, inconsistent, or unclear

Addressing issues at onboarding prevents compounding risk later.

Our Approach

We take a methodical, evidence-based approach. Rather than assuming data is correct, we verify it. Where discrepancies exist, they are resolved using supporting documentation and clear audit trails.

This ensures trust accounts, systems, and reports can be relied upon moving forward.

Pricing & Engagement

Onboarding is a dedicated, once-off service and is always charged separately.
It is not included in hourly or retainer arrangements.

Pricing is structured by scheme size and complexity, reflecting the volume of data and level of validation required. A tailored scope is provided following an initial review.

Outcome

A structured, defensible starting position — with confidence that systems are configured correctly, balances are accurate, and ongoing work is built on solid foundations.

Contact Us

Complete the form and a member of our team will be in touch to discuss your enquiry. All information is treated confidentially.